TURKISH AIR PASSENGER RIGHTS:
Receive up to €600 compensation in Turkish Lira.
Laws cover delays, cancellations, and overbooking.
All Turkish flights are protected.
If your flight is delayed or canceled, it’s more than just annoying — it can also cost you a lot of time and money. That’s especially true if you have to stay overnight in a hotel or miss an important event. And if the airline loses your bags, the cost goes up even more.
The good news is that if you’re flying into, out of, or within Turkey — no matter your nationality or age — you can receive compensation under the Turkish Regulation on Air Passenger Rights also known as SHY PASSENGER. And with AirHelp, claiming it is simple.
AT A GLANCE
Know your passenger rights in Turkey
Turkish passenger protections apply on all flights taking off from Turkey, and all international flights that land in Turkey on a Turkish airline.
Submit a claim for between €100 and €600 (paid in Turkish Lira) if you were denied boarding, your flight was delayed by at least 3 hours on arrival, or canceled less than 2 weeks before departure.
Air passenger rights in Turkey are heavily influenced by EC 261, and set a similar standard of compensation and strong protection for passengers.
If your flight’s delayed, the airline must provide a means of communication, as well as accommodation and a transfer for overnight delays.
If your flight is canceled or you’re denied boarding, you’re entitled to a refund or alternative route to your destination.
Compensation for domestic flights is capped at €100 (paid in Turkish Lira).
Passengers have 1 year to make a claim, and compensation is specified in € but paid in Turkish Lira.
Although you’re protected under Turkish law if your flight is delayed or canceled, it can be complicated getting the money you’re owed. AirHelp’s here to make things simple — we’ll check how the Turkish Regulation on Air Passenger Rights (SHY PASSENGER) applies to your case and handle your claim with the strongest arguments on your behalf.
step 1
Start a claim in 2 mins
AirHelp is quick, secure, and easy.
step 2
We do the rest
No paperwork. No calls. No stress.
It’s easy to request compensation with AirHelp. Just take 2 minutes to use our compensation checker — we’ll submit your claim to the airline and deal with its bureaucracy. All you need to do is wait for your compensation.
No win, no fee!
You won’t owe us anything if you don’t receive compensation. For more info, check out what we charge when you win.
Turkish air passenger laws apply to:
All Turkish domestic flights, no matter the airline
International flights departing from a Turkish airport, regardless of the airline
International flights arriving at a Turkish airport on a Turkish airline
Flight compensation under Turkish law
The Turkish Regulation on air passenger rights says passengers could be owed up to €600 compensation (paid in Turkish Lira) for flight cancellations, delays over 3 hours, and denied boarding.
Here's how much compensation you can get under Turkish regulations:
| Flight Category | Compensation Amount |
|---|---|
| Domestic flights | €100 in Turkish lira |
| International flights under 1,500km | €250 in Turkish lira |
| International flights between 1,500km and 3,500km | €400 in Turkish lira |
| International flights over 3,500km | €600 in Turkish lira |
AirHelp can help you claim this compensation in the following situations:
| Type of disruption | Eligibility criteria |
|---|---|
| Flight delays | For delays over 3 hours |
| Flight cancellations | If the flight was canceled less than 2 weeks before departure |
| Denied boarding | Due to overbooking |
Turkish air passenger rights differentiate between disruptions that are an airline’s fault and those that are due to exceptional circumstances outside of the airline’s control.
Disruptions that would be considered to be a force majeure can include, for example:
Extreme weather
Volcanic eruption
Wars or security threats
If your flight delay or boarding denial resulted from situations like these, the airline doesn’t have to pay compensation, although it still has to provide you with care and onward transportation.
How to make a claim under Turkish air passenger rights
If you think an airline owes you compensation under Turkish law, you can file a claim with the airline directly. However, this can be complicated, time consuming, and stressful. Some airlines even reject valid claims.
AirHelp can take care of everything for you, including filing your claim. You just have to give us a few details about your flight.
After we have all the facts, we’ll see how the law applies to your case, submit your claim based on the best arguments available, and handle all the negotiations with the airline.
With AirHelp
We make compensation simple. Our easy-to-use online checker quickly lets you know if you have a claim.
We handle everything for you, and keep you updated along the way.
We only charge our fee if we successfully get you compensated.
We’ve already won compensation for 3 million passengers around the world.
On your own
Lots of confusing legal jargon. Air passenger rights regulations are complex.
Lengthy and tricky process supplying paperwork and making calls.
It's expensive to take legal action and you have to pay your lawyer's fee, win or lose.
Smaller chance of success. Airlines may ignore you, or wrongly reject your claim.
If you’re not sure what documents you need to make a claim, don’t worry; we’ll let you know based on your airline, making the process as quick and simple as possible. Although different airlines have different requirements, you will typically need:
some form of ID
your booking confirmation and boarding passes (mobile or paper)
If you don’t have documents related to your flight because you’ve lost or deleted them, don’t worry — we can help you find the information you need.
Note that you’ll need receipts, invoices, or bank statements for expenses like accommodation and food that resulted from your disrupted flight.
Checklist for making a claim
Hold onto your boarding pass and travel documents
Gather proof (e.g. photos of departure boards or emails from the airline)
Check for compensation with our Free Eligibility Checker
File your claim through AirHelp
That's it — we’ll take it from here
We’re 400+ experts all dedicated to fighting for your air passenger rights and getting you the money you’re owed when airlines get it wrong! We don’t charge you anything up front, so you only pay us if we win some money for you. Here’s some info on what we charge.
We're the global leader in flight compensation
253+ million
flights checked last year
12+ million
have protected their flights with AirHelp+
3+ million
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partnerships with the best-known travel brands
What other protections does Turkish law offer?
Common questions about airline passenger rights in Turkey
Please note:
Although we make every effort to accurately and simply explain your air passenger rights, we can’t guarantee that our information is 100% accurate or up to date. We are also not a law firm, and our explanations should not be taken as legal advice.